Support
Tell us what happened and what you expected. A few details are usually enough to start.
Updated 8 September 2026
Email support
support@unbreakfast.chaperon.dev
Include your app version and build, phone model, OS version, the screen or action, and what went wrong. For a scheduling issue, add the date, time and timezone. Please remove private details from screenshots.
Don't send passwords, recovery links, purchase tokens, health answers, body measurements or your selected-app list.
Sign-in and recovery
Choose password recovery on the sign-in screen and open the email link on the phone where UnbreakFast is installed. If a link has expired or was already used, request a new one. If it opens for the wrong account, cancel and check which account you are using.
Pro and Keys
If a completed purchase has not appeared, use Restore purchase with the same UnbreakFast account and store account used to buy it. Wait for store or network confirmation before buying again. Repeated restore attempts should not add more Keys.
To cancel a subscription, use Apple subscriptions or Google Play subscriptions. Deleting the app or account does not cancel it.
An app is blocked at the wrong time
Note the time, timezone, fasting mode and whether UnbreakFast was closed. Check the device permission. If the timer and restrictions disagree, get help before starting another protected fast.
You can revoke the app's Screen Time or Accessibility permission, or delete UnbreakFast, to remove app-managed restrictions.
If you feel unwell
Stop fasting and eat available food, take prescribed medication or seek appropriate help immediately. Don't wait for an email reply, delivery, purchase or app action. Support is not an emergency service.
Delete your account
Use Records → Account and data → Delete account and local data. See Delete account for the full steps and help if you no longer have the app.
Who reads your message
Support is handled by Yiu Wing Yip, an individual in Hong Kong. Mail sent to the support address is forwarded to the operator's Gmail inbox. There is no guaranteed response time. Please send one message per issue so the details stay together.